General Information

Natures Heartbeat.com takes your privacy seriously.

We will NEVER give, sell, or in any way transfer any information about you to anyone outside our company.

This policy covers what personally identifiable information Natures Heartbeat.com collects and how it is treated. Personally identifiable information is information that can be used to identify visitors to the http://www.naturesheartbeat.com website. This information may be limited to an IP address or extend to personally identifiable information such as your name, address, email address, or phone number.

This policy only applies to http://www.naturesheartbeat.com and does not extend to the practices of other websites that we may link to, companies that we do not own or control, or to people that we do not employ or manage.

We do not collect any of your financial information that is done through PayPal under a secure location.

It is our goal to achieve a 100% customer satisfaction rate. We will take any reasonable steps to make your experience with us a pleasurable one. If you have any questions, concerns, or comments, e-mail us at schmink@naturesheartbeat.com  and we will do our best to assist you.

WHAT can be returned?

Any product that is shipped to an address in the Continental USA can be returned within 14 days of receipt for any reason. Please note you must contact us via email at schmink@naturesheartbeat.com  before any returns. Shipping charges are not refundable. If there is a problem with your order, for instance missing or broken parts, we will replace them immediately. Damages must be noted on driver delivery slip, and also notify us immediately to report the problem. All returned products must be in original shipping containers, complete with everything that was originally included.


HOW can I process a return?

E-mail us at schmink@naturesheartbeat.com .  Once we give you the return address, ship the product back to the address provided via a "trackable" method, and retain the tracking number for your records. When we receive the item back and inspect it for missing pieces or damage, we will credit your credit card back for 100% of the purchase price of the product.